Fix an incorrectly extracted or skipped invoice

SignSolid shows invoice details as they were read from the document. When something comes out wrong, or an email was passed over, you have a few ways to fix it.

An email was skipped

Open the message in SignSolid and choose Rescan email. You can rescan a message twice.

The details came out wrong

You can correct any field by hand and save. If several fields are wrong, upload the file again so it reprocesses from scratch. A clearer copy, meaning a proper PDF rather than a low quality scan or a phone photo, almost always extracts better.

What SignSolid reads

• Supplier name and tax ID
• Invoice number and issue date, and due date where present
• Net, VAT, and total, with the currency
• Line items, where the layout makes them readable

If reprocessing does not help

Contact support and attach the invoice. Some supplier layouts need specific handling on our side, and sending us a real example is how that gets improved.