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Troubleshooting and FAQ

Frequently asked questions

Document sharing

What a document sharing workspace does Share a document with a secure link Data rooms explained See who viewed your document

Security and privacy

Is my data secure?How your bank connection is protected What SignSolid can access in your email and storage Where your data is stored and who can see it How we protect your account sign-in Your privacy and GDPR rights Delete your data or account Our security practices Connecting supplier portals safely

Plans and billing

Plans and what counts toward your limits

Account and settings

Change your language and appearance Data, privacy, and deleting your account Use SignSolid on mobile and with the browser extension

Workspaces and team

Invite a team member Invite your accountant Switch between workspaces Working as an accounting firm

e-Invoicing (Romania)

Connect e-Factura (ANAF)

Bank reconciliation

Connect your bank account How automatic matching works Review and confirm a match Bank connection failed: what to do

Storage and routing

Connect a cloud storage provider

Extraction and your data

Fix an incorrectly extracted or skipped invoice

Capturing invoices

How inbox scanning works Forward invoices to your capture address Upload an invoice manually What "Needs review" means

Getting started

What is SignSolid and how it works Choose your workspace type Set up your company details Connect your email and cloud storage See your first processed invoice Connect Claude and other AI assistants

Extraction and your data

What SignSolid reads from invoices and how to correct it

Fix an incorrectly extracted or skipped invoiceRescan a skipped email, reprocess a bad extraction, or send it to us.

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